Free UK Delivery available on all UK mainland orders! We also offer Worldwide shipping!
We also offer other delivery methods such as Next Day Delivery, Standard Delivery and Saturday Delivery!
For more precise info on all shipping methods and rates, please contact us to make sure - otherwise please make sure you chose the appropriate shipping option for your location at checkout.
Current UK Pricing:
- UK - Free Delivery ( 3 - 5 Days) - Mainland* - £0.00
- UK - Next Working Day Delivery - Mainland* (Excluding Weekends) - £4.99 (UK Mainland Only*)
- UK - Saturday Delivery - Mainland* - £12.95
Limited Offer - Free Next Day Delivery on all UK Mainland orders over £50!
*Discount will be applied at checkout when your order total is above £50.00
*This offer can not be used in conjuction with any other offers.
*Next Working Day Delivery - Orders placed before 2pm Monday to Friday will be delivered the next working day. Orders placed before 2pm Monday to Friday will be delivered the next working day. Orders placed after 2pm Monday to Friday will be delivered within two working days. Orders placed after 2pm on a Friday, and all day Saturday and Sunday will be delivered the following Tuesday. Please Note: UK - Next Day Delivery to Non UK Mainland addresses will take a minimum of 2 working days to deliver *.
* The following postcodes are excluded from the Next Day Delivery. If 'Next Day Delivery' is selected for these areas it will take a minimum of two working days:
Aberdeen - AB
Shetland & Orkney - KW15-17; ZE1-99
Channel Islands - All Channel Island postcodes
Oban - PA61; 77-78; PA62-72; 74-75; PA73; 76; HS9-99; PH36-39; PH40-41; PA80; PH41-2; PH42-44
Kilmarnock - KA27-28; HS1-8
Inverness - IV41-51; 55-56; IV1-32; 36-40; 52-54; 63; AB37-38; 55-56; PH19-26; 30-35; KW1-14
BFPO - BFPO 01 - BFPO 999
Isle of Man - IM1-99
Scilly Isles TR21-25
*Saturday Delivery - To use this service you must place your order before 2pm on a Friday and select Saturday delivery at the checkout.
If you are based in mainland UK we can offer Free Delivery on all orders (except to some Scottish Highland regions - please see below).
If your order weighs over 2 kilos, and we need to ship your order by courier, there are some regions of the UK where we are unable to offer Free Delivery. These include Northern Ireland, Isle of Man, Channel Islands and the Scottish Highlands and Islands. A full list of UK postcodes where we are unable to offer Free Delivery for orders over 2 kilograms is below. If your total order weighs over 2kg's the best available cost will be calculated for you at checkout according to the weight.
Here is a list of postcodes where we are unable to offer Free Delivery for orders weighing over 2 kilograms:
All Northern Ireland: BT0 - BT99 .
Channel Islands, Isle of Man: GY0 - GY99, IM0 - IM99, JE0 - JE99, TR21 - TR25.
Scottish Highlands and Islands: FK17 - FK99, G83, HS1 - HS9, IV40 - IV54, IV55 - IV56, IV1 - IV28, IV33 - IV39, IV63, KA27, KA28, KW1 - KW17, PA21 - PA33, PA35 - PA40, PA20, PA34, PA41 - PA49, PA60 - PA78, PH42 - PH44, PH18 - PH26, PH30, PH31 - PH42, ZE1 - ZE3. (*Next Day Delivery to the following post codes will take 2 working days)
Please note, if a parcel is refused, this may incur charges.
Currently the website is set to take orders for UK , Ireland, Europe, Australia and USA orders only - However we do ship worldwide - For orders outside these zones - Please contact us for pricing based on the product / weight and location required.
For customers based in Europe (including the Republic of Ireland), we ship most orders by Airmail and goods should be received within 5 to 10 working days of your order. (Usually sooner)
For customers based in the USA, Australia and other
worldwide addresses, most orders are shipped by Airmail and goods should be received within 7 to 14 working days of your order. (Usually sooner)
Delivery of Damaged or Missing Items
Depending on the weight of your order we may use a courier service to deliver your goods.
In this event your order will require a signature upon delivery. If the packaging shows visible signs of damage (e.g. rips or tears in the outer packaging) then please sign for the goods and notify the delivery driver that the goods are signed for as 'Damaged'.
You then have 7 days from the date of delivery to notify us of any items that have been damaged in transit or are missing from the delivery. If the delivery is signed for as 'clear' (i.e. the driver does not note the delivery as 'damaged') you only have until 3pm on the next working day following delivery to notify us of any damaged in transit or missing items.
Please note that this does not affect your statutory rights and you are still entitled to the standard 7 day cancellation period as outlined in the Consumer Protection (Distance Selling) Regulations 2000.
Returns and Refunds
We are confident that you will enjoy your purchases from play-rooms.com. However, in the unlikely event that you are not 100% satisfied with your goods, we are happy to offer a fantastic no-quibble 365-day money back guarantee. This 365-day period begins from the date of purchase. This offer does not affect your statutory rights and you are still entitled to the standard 7-day cooling off period as outlined
in the Consumer Protection Distance Selling Regulations Act 2000.
To return goods within the 365-day period, please email us at firstname.lastname@example.org, or call us on 0845 1 302 141 prior to sending any goods back.
We will provide you with details of returning goods and a returns number which must be included with your goods when they are returned.
You must also take reasonable care of any goods that are supplied prior to sending them back.
Please note that we can only accept the return of opened or unsealed items if the goods are faulty.
Cancelling an order Under the UK Distance Selling Regulations 2000, you have the right to cancel your contract of purchase of any item within seven working days of delivery.
To cancel an order, please email us at email@example.com,
or call us on 0800 161 5444.
Contact us for more info, or if you are unsure please get in touch:
phone: 0800 161 5444 or email: firstname.lastname@example.org